Frequently Asked Questions

It is video that adapts to the person watching it. Personalized means the content is built from your customer data, so a viewer sees their own name, plan, or history instead of a generic clip. Interactive means they can act inside the video: tap a link, answer a question, or choose where the story goes. Dynamic means the video assembles in real time, so the version that plays reflects the latest data at the moment of viewing.

Together they turn a passive watch into a two-way conversation that carries a specific message to each viewer.

Inside the OmmaWorks platform, the same video is also where a screen's audience becomes personal: one scan on an OmmaSign display, and the conversation continues in the viewer's hand.

Interactive video gives each viewer control over what they see, which keeps them watching longer and lifts conversion. Because every tap and choice is measured, you also learn what your audience actually wants and can feed that back into the next campaign.

The result is higher engagement, stronger conversion, and first-party data you can act on.

Start with a clear goal (awareness, lead capture, upsell, or onboarding) and the customer data you already hold. OmmaVQ builds the video from that data and adds the interactive elements that fit the goal, such as clickable offers, in-video forms, or branching paths.

From there you publish across the channels you already use, email, SMS, landing pages, or your app, then read the analytics and refine.

Yes. Every campaign reports on watch time, interaction and click-through rates, conversions, and how each personalization performs. You can see which segments respond, which paths viewers take, and where they drop off, so each campaign informs the next.

Clickable links and hotspots, branching scenarios that let the viewer choose the path, quizzes and surveys, in-video forms, and 360-degree product views. On top of these, personalization can address the viewer by name, reflect their location, or reference their past activity.

It works across telecom, finance, insurance, fashion, MLM, FMCG, education, healthcare, and retail. Finance teams walk a customer through a loan, insurers explain a policy or a claim, fashion brands show a product from every angle, and telecoms turn a bill into something clear. Any business that has to explain or personalize at scale is a fit.

There is some integration work to connect your customer data, and our team handles that with you and agrees the best route into your CRM. OmmaVQ follows GDPR, and the setup can run so your data never has to leave your side.

Yes, and onboarding is one of the strongest uses. A personalized video greets a new customer with their own details and lets them tap through the parts that matter to them, which makes a clearer first impression and helps the information stick.

There is no lengthy setup. Your first personalized campaign goes live in five steps: create or upload your video, connect your data source, add the interactive elements, publish, and watch the analytics.

We start with a paid proof of concept so you can run OmmaVQ with your own audience and data. Once you have seen it work, you choose the package that fits your volume and the features you need.

Two options: pay upfront, or monthly against each invoice. Contracts run for 12 months.

Yes, for enterprise packages where it is needed. Custom work is billed at a per-day technical rate, agreed with you before we start.

Yes. Our customer engagement team is available around the clock through intercom and email, and we get back to you quickly.

Email support@ommaworks.com, reach the account manager assigned to your project, or use the intercom chat on the OmmaWorks website.

You can change your plan whenever your needs change within the 12-month term. To cancel, we ask for 60 days' notice.

Your account manager and delivery team stay in close contact for the life of the project. Email reaches us at any time, and we set up online meetings whenever they help keep things on track.